What Kind of Personal Information Do We Collect?
We may collect information that you provide when creating an account, completing a form, communicating with our team, or using platform services.
This may include your name, date of birth, email address, telephone number, residential address, nationality, and account details. Identity documents or proof of address may also be requested where verification is necessary.
If payments or account transactions are available, we may process information relating to your selected payment method, deposits, withdrawals, transaction status, and payment references. Complete payment details may be handled directly by authorised financial service providers rather than stored by us.
Technical information may be generated automatically when you visit the website or use an application. This can include:
- IP address and approximate location
- Browser, device, and operating-system details
- Pages viewed and session duration
- Login activity and security records
- Referring websites or promotional sources
We may also retain messages, complaints, survey responses, and other communications submitted through the platform.
How Do We Use Cookies?
Cookies are small files placed on your browser or device. They help websites remember information and provide certain features more efficiently.
Some cookies are necessary for login sessions, security controls, account authentication, and basic page functionality. Others may help us remember language or display preferences, measure performance, and understand how visitors navigate the platform.
We may also use similar technologies, such as local storage or software tools embedded within the website.
Non-essential cookies may be managed through the cookie settings available on the platform, where provided. You may also block or remove cookies through your browser settings. However, disabling essential cookies could prevent certain features from working correctly.
Cookies are not intended to store passwords, complete payment-card information, or copies of identity documents.
How We Use Your Data?
Personal information may be used to provide and maintain platform services, manage accounts, verify user details, respond to requests, and protect the platform from misuse.
We may process data to:
- Respond to questions or complaints
- Detect fraud and suspicious activity
- Improve platform performance and content
- Meet legal and regulatory responsibilities
Technical and behavioural information may help us identify errors, improve loading times, understand which features are useful, and strengthen account security.
Who Do We Share Your Personal Data With?
We share personal information only where there is a valid operational, security, or legal reason.
Data may be provided to payment companies, identity-verification services, hosting providers, customer-support platforms, security specialists, professional advisers, or regulatory authorities.
Third-party providers should receive only the information required to perform the relevant service. Where appropriate, they are subject to confidentiality and data-protection obligations.
We do not sell identifiable user information to unrelated organisations for their own direct-marketing purposes.
Information may also be disclosed where required by law, a court order, a regulatory request, or an investigation into suspected fraud or unlawful conduct.
How Long Do We Keep Your Information?
Personal data is retained only for as long as it is reasonably required for the purpose for which it was collected.
Retention periods may depend on the status of an account, the nature of a transaction, unresolved complaints, security investigations, or legal record-keeping requirements.
When information is no longer needed, it may be deleted, anonymised, or removed from active systems. Closing an account may not result in the immediate deletion of all records where certain information must be retained for legal, regulatory, financial, or fraud-prevention reasons.
What Are Your Rights?
Depending on applicable law and the circumstances, you may have the right to access personal information associated with you and request that inaccurate or incomplete details be corrected.
You may also be able to request deletion, restrict certain uses of your information, object to particular processing activities, withdraw consent, or receive eligible data in a portable format.
Requests can be submitted through the customer support or privacy contact details provided on the platform. We may ask you to verify your identity before releasing, changing, or deleting information.
Some requests may be limited where records must be retained to comply with legal obligations, protect account security, prevent fraud, or resolve an ongoing dispute. Where permitted, we will explain why a request cannot be completed in full.
Is Your Data Secured?
We use reasonable technical and organisational controls designed to protect personal information against loss, unauthorised access, alteration, or disclosure.
These measures may include encrypted connections, controlled system access, security monitoring, protected backups, software updates, and incident-response procedures. Employees and service providers who handle personal data should have access only where it is necessary for their role.
No website, application, or electronic storage system can guarantee complete security. Users should also take precautions by creating strong passwords, keeping login details private, using updated devices, and avoiding the submission of sensitive information over unsecured public networks.
Children’s Privacy
Our platform and any age-restricted services offered through it are not intended for children.
We do not knowingly create accounts for, market services to, or collect personal information from individuals who are below the applicable legal age. Users may be asked to confirm their date of birth or provide documentation to verify their age.
If we discover that a child has submitted personal information or created an account, we may suspend access, close the account, and remove eligible information from our systems.
Some limited records may be retained where necessary to prevent repeated registration attempts, investigate misuse, or comply with legal requirements.
Do We Change Our Privacy Policy?
This Privacy Policy may be updated when our services, technologies, legal responsibilities, or data-handling procedures change. Changes may reflect new platform features, different service providers, revised security practices, updates to cookie technologies, or developments in applicable Zambian requirements.
The latest revision date should be displayed on this page. Significant changes may also be communicated through a website notice, an account message, or an email sent to registered users.
We encourage users to review this page periodically. Where an update requires fresh consent, we will request that consent rather than relying solely on continued use of the platform.
